Comments on: Alms for the (Soon to Be) Poor http://bitpart.wordpress.com/2008/09/05/alms-for-the-soon-to-be-poor/ sweet love for planet earth Thu, 10 Sep 2009 15:00:37 +0000 http://wordpress.com/ hourly 1 By: bitpart http://bitpart.wordpress.com/2008/09/05/alms-for-the-soon-to-be-poor/#comment-242 bitpart Fri, 05 Sep 2008 18:52:12 +0000 http://bitpart.wordpress.com/?p=363#comment-242 You know I have work experience outside of this job, no patronization is necessary. If I didn't think the behaviour of my Commerce student customers was at all different or more intense than the usual customer-service relationship, I wouldn't mention it. Here's the thing, in other services that cater to the public at large you don't get people coming to you every few minutes asking for "food plz" without elaboration and you certainly don't get customers insisting you should give them products you don't now and never have sold because they'll pay you extra for it. You always, always get the occasional crazy doing just these sorts of things, but I wouldn't hesitate to say that most of the men and women coming in here behave as such: with a palpable sense of entitlement, a distinct lack of knowledge about computers and our services, and a predilection to become indignant when we don't immediately accommodate these things. I thought I'd made it clear in my tweets that these students are persistent to extreme lengths well after an explanation has been given to them, hence my frustration. I do find it to be indicative of a distinct culture in this building much as I've stated that I try not to subscribe to such reductive thinking. I haven't been hasty. You know I have work experience outside of this job, no patronization is necessary. If I didn’t think the behaviour of my Commerce student customers was at all different or more intense than the usual customer-service relationship, I wouldn’t mention it.

Here’s the thing, in other services that cater to the public at large you don’t get people coming to you every few minutes asking for “food plz” without elaboration and you certainly don’t get customers insisting you should give them products you don’t now and never have sold because they’ll pay you extra for it. You always, always get the occasional crazy doing just these sorts of things, but I wouldn’t hesitate to say that most of the men and women coming in here behave as such: with a palpable sense of entitlement, a distinct lack of knowledge about computers and our services, and a predilection to become indignant when we don’t immediately accommodate these things.

I thought I’d made it clear in my tweets that these students are persistent to extreme lengths well after an explanation has been given to them, hence my frustration. I do find it to be indicative of a distinct culture in this building much as I’ve stated that I try not to subscribe to such reductive thinking. I haven’t been hasty.

]]> By: willdanceforideas http://bitpart.wordpress.com/2008/09/05/alms-for-the-soon-to-be-poor/#comment-241 willdanceforideas Fri, 05 Sep 2008 18:28:11 +0000 http://bitpart.wordpress.com/?p=363#comment-241 As much as I sympathize with you about the commerce student being annoying, it really isn't them. It's you. Any time you work in a position that someone else looks down on it's going to cause frustration. As a hockey referee I hated coaches, as a ride operator at Wonderland I hated guests of Wonderland and as a Burger King employee I hated the burger eating community. The only problem is that I became a coach, I often visited Wonderland as a guest and I am a platinum member of the burger eating community. Most commerce student don't know about software costs (especially at Queen's where I rarely heard of a student buying their own computer, let alone software), so I think they get one free explanation of why you can't give it to them. After that you are free to beat them with sticks. As much as I sympathize with you about the commerce student being annoying, it really isn’t them. It’s you. Any time you work in a position that someone else looks down on it’s going to cause frustration. As a hockey referee I hated coaches, as a ride operator at Wonderland I hated guests of Wonderland and as a Burger King employee I hated the burger eating community. The only problem is that I became a coach, I often visited Wonderland as a guest and I am a platinum member of the burger eating community.

Most commerce student don’t know about software costs (especially at Queen’s where I rarely heard of a student buying their own computer, let alone software), so I think they get one free explanation of why you can’t give it to them. After that you are free to beat them with sticks.

]]>